Job - Customer Service Specialist | REI - Marina, CA, USA - Vacancy
Job Details: The role of Customer Service Specialist contributes to the success of REI by processing purchase transactions at registers, selling memberships and other REI services to customers, supporting our 100% satisfaction guarantee by processing customer returns, and completing other unique customer service functions. REI employees pride themselves on living the REI values: balance, authenticity, quality, service, respect, integrity. Sound interesting? Keep reading to learn more about this position and life at REI! In addition to being a customer service sage, typical work for this position includes:
*.Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback
*.Provide customers with product, membership and service information including the REI Visa Card program
*.Processes purchase, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee
*.Collect payment for goods, make change and distribute receipts
*.Identify, research, and resolve customer issues
*.Supports Retail Store Pick-Up (RSPU) by assisting with the receipt of product from truck and processing customer pick-up.
*.Performs unique transactions such as special orders, Outdoor School sign-ups and special ticket sales.
*.Maintains customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates.
*.Processes damaged goods according to store policy. This may involve tagging, moving and/or re-pricing the item
*.Informs customers of repair options and completes repair processing.
*.Follows document retention and disposal guidelines
*.Maintains and stocks work area ..More Details » [Apply] *Report Job Scams